Refund Policy
Last updated: 2026-10-27.
1. What this covers
This policy covers refunds for bid-pack downloads purchased on Tender-Dude. Tender-Dude does not have a subscription, so this is not a cancellation policy — it is about one-off bid purchases. See the pricing page for the current per-bid prices.
2. Current status — payments not yet on
Payments are not switched on yet. Early users are not charged. This policy describes how refunds will work once billing is enabled. The date billing starts will be posted on the pricing page and announced by email. Until then, no charges are made and no refund requests are necessary.
3. Digital goods and the cooling-off right
A bid-pack download is a digital good delivered immediately. Under section 42(1)(d) of the Electronic Communications and Transactions Act (ECTA), the 7-day cooling-off right that applies to most online purchases does not apply to downloaded digital goods that have already been accessed. Once you have downloaded and opened a bid pack, we are not obliged by law to refund you simply because you changed your mind.
That said, we will refund you in the situations listed below, because it is the right thing to do.
4. When we will refund you
We will issue a full refund if:
- You were charged but the bid-pack file was not delivered to you due to a technical failure on our side.
- You were charged more than once for the same bid (duplicate charge).
- An error on our side resulted in an incorrect charge.
We will not refund because you decided not to submit the bid, the tender was cancelled by the buyer, or you found the bid pack did not meet your expectations after you downloaded it. We encourage you to use the preview before purchasing.
5. How to request a refund
Email hello@tenderdude.co.za with the subject line "Refund request" and include:
- The transaction reference (shown in your receipt email and in your account billing history).
- A brief description of what went wrong.
Please send your request within 14 days of the charge. We will acknowledge your email and respond with a decision within 5 working days.
6. How we pay refunds
Approved refunds are returned to the original payment method within 10 working days of approval. In practice this is usually faster — Paystack settles South African card transactions on the next business day — but we quote 10 working days as the outer limit to allow for bank processing time on your side.
7. Chargebacks
If something goes wrong, please email us first at hello@tenderdude.co.za. We are a small team and we want to fix it quickly. If you raise a chargeback with your bank without contacting us, your bank's dispute process takes over and we are required to respond through that channel — which takes longer for everyone.
We give our full co-operation to all chargeback investigations. If you raise a chargeback and we can show that the bid pack was successfully delivered and downloaded, we will submit that evidence to the bank and may suspend the account pending the outcome of the dispute.
8. Contact
Refund questions? Email us at hello@tenderdude.co.za.